Every Bosso system installed by West Coast Permanent Lighting, an Authorized Bosso Dealer, is backed by Bosso's published manufacturer warranty. Here's what's covered, for how long, and what to do if you ever need us.
Reach out to West Coast Permanent Lighting with any question or suspected issue — no need to diagnose it yourself.
We troubleshoot the issue, order any needed replacement parts, and coordinate directly with Bosso on your behalf.
Defects in materials or workmanship are repaired or replaced at no cost to you, per the warranty terms below.
Bosso Ventures, LLC, a Utah limited liability company, doing business as Bosso Smart Lighting ("Bosso"), warrants to the original purchaser of its Products that such Products will be free from defects in materials and workmanship under normal intended residential/commercial use and when installed in accordance with Bosso installation standards. Bosso will, at its sole discretion, repair or replace any Product determined to be defective during the applicable warranty period described below.
The specific warranty term for each product SKU is set forth in Appendix A below.
This warranty covers manufacturing defects and malfunctions in materials, workmanship, firmware, and software under normal intended use. Bosso's obligation under this warranty is limited to the repair, replacement, or account credit for defective Products or components, at Bosso's sole discretion. Labor, shipping, removal, reinstallation, diagnostics, and incidental expenses are not covered unless expressly approved in writing by Bosso, except where Bosso determines, in its reasonable discretion, that a widespread manufacturing defect affects multiple installations of a Product, in which case Bosso will provide reasonable labor reimbursement in accordance with its published warranty procedures and applicable dealer agreement.
If you experience an issue with your Bosso lighting system, contact West Coast Permanent Lighting directly. As your Authorized Bosso Dealer, we manage the entire claim on your behalf — ordering any needed replacement parts and coordinating diagnostics and approval directly with Bosso, so you don't have to deal with the manufacturer yourself. Bosso reserves the right to request photographic or video documentation of the defect and, if needed, return of the affected product for engineering analysis.
Replacement parts inherit the remaining original warranty period of the item replaced and do not restart the warranty period. Bosso may substitute discontinued Products with equivalent Products of comparable specification.
This warranty applies solely to Product defects and malfunctions arising under normal intended use. This warranty does not cover damage, malfunction, or failure resulting from:
To the fullest extent permitted by law, Bosso shall not be liable for incidental, indirect, special, exemplary, punitive, or consequential damages, including labor costs, loss of use, lost profits, or property damage, arising out of or relating to this warranty or the Products.
Except as expressly stated herein, Bosso disclaims all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.
This manufacturer warranty is provided directly by Bosso on the terms set forth herein. West Coast Permanent Lighting, as an Authorized Dealer, may separately offer additional workmanship guarantees on its installation work; any such dealer-provided warranty is solely the obligation of West Coast Permanent Lighting, and Bosso has no responsibility or liability for the fulfillment of any commitment offered beyond this manufacturer policy.
Unless prohibited by applicable law, this Limited Warranty is provided to the original purchaser and is non-transferable. This policy is governed by the laws of the State of Utah, without regard to conflict of law principles.
For questions about your warranty coverage or to report an issue, contact West Coast Permanent Lighting directly — we handle claims on your behalf. Bosso's manufacturer support team can also be reached at help@bosso.biz.
Replacement-parts warranty term for each Bosso SKU, by product category. Terms shown in months from the original date of purchase.
| Category | SKU | Product Name | Warranty Term |
|---|---|---|---|
| CONTROL | CTL-002 | Bosso Command Core | 36 mo |
| CONTROL | CTL-001 | Bosso Command Module | 36 mo |
| POWER | PB-001 | Bosso PowerHub | 36 mo |
| LIGHTING | LT-001-50PK | Bosso LightPack 50 — 10 pcs/strand | 60 mo |
| LIGHTING | LT-001-50PK-V02 | Bosso LightPack 50 — Seamline | 60 mo |
| TRACK | UT-(19 Colors)-16PK-V01 | Bosso TrackFlow U | 60 mo |
| TRACK | FT-(19 Colors)-15PK-V01 | Bosso TrackFlow Flap | 60 mo |
| TRACK | BT-(19 Colors)-10PK-V01 | Bosso TrackFlow Back | 60 mo |
| ACCESSORIES | EXT-10FT-10PK-V01 | Bosso FlexLink 10 | 60 mo |
| ACCESSORIES | EXT-5FT-10PK-V01 | Bosso FlexLink 5 | 60 mo |
| ACCESSORIES | EXT-2FT-10PK-V01 | Bosso FlexLink 2 | 60 mo |
| ACCESSORIES | EXT-TCON-10PK-V01 | Bosso SplitLink T | 60 mo |